Report a beta problem
Open the planner and choose Report a problem. Select the closest category and describe the issue. A privacy-limited trip context is attached so the problem can be reproduced.
The report first stays on your device. When server submission is available, the interface will distinguish a submitted report from a device-only copy. You can also copy or download the report for your records.
Correct a place or travel fact
For a wrong pin, closure, access restriction or timetable problem, include the place or operator name, the date you checked it and a link to the official source when possible. Do not include ticket numbers, identity documents, payment details or another person’s private information.
Privacy or saved-data help
Start with the controls described in the privacy notice: remove saved trips, clear reports or clear this site’s browser data. If account-based beta data needs owner assistance, create a report with the category Other, state that it is a privacy request and avoid placing sensitive details in the report.
A dedicated public support email has not yet been connected. This page will be updated before an open public launch.
Urgent travel help
The beta report channel is not monitored as an emergency service. For immediate danger, medical needs, crime, a stranded journey or a live operator problem, contact the relevant local emergency service, police, medical provider, transport operator or government authority directly.